AI Chats24H Privacy Policy

Effective Date: July 2, 2024

Introduction

Welcome to AI Chats24H. This privacy policy outlines how we collect, use, and protect your personal information when you use our mobile application, including features such as location services and public chat rooms. We are committed to safeguarding your privacy and ensuring compliance with all applicable laws and regulations, including those required by the Apple App Store and Google Play Store.

Age Restriction

Due to the potential for exposure to mature and suggestive themes within our app, AI Chats24H is intended for users aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you are under 18, please do not use this app.

Information We Collect

We collect several types of information to provide and improve our services. Here’s what we collect and how we use it:

Personal Information: This includes information you provide during registration, such as your name, email address, and phone number. This information is necessary to create and manage your account, and to communicate with you about your account and our services.
Location Data: With your explicit consent, we collect your GPS location to provide location-based services, such as showing nearby chat rooms and local assistance. This data helps us connect you with relevant people and services in your vicinity.
Chat Data: We collect and store the content of your messages, including text, images, and videos, to facilitate communication and translation. This allows us to provide accurate translations and maintain a record of your conversations for future reference.
Device Information: We collect information about your device, including IP address, operating system, and unique device identifiers. This data helps us optimize our app for different devices and ensure compatibility.
Usage Data: We collect data on how you interact with our app, including the features you use and the frequency of use. This information helps us understand user behavior and improve our services.

How We Use Your Information

Provide Services: We use your personal information to deliver our core services, such as real-time translation, location-based assistance, and public chat rooms. This includes processing your requests and transactions, and providing customer support.
Personalization: We use your data to customize your experience and provide content relevant to your location and preferences. For example, we may show you nearby events or suggest contacts based on your location.
Security: We use your information to enhance the security of our app, prevent fraud, and protect your account. This includes monitoring for suspicious activity and ensuring your data is securely stored.
Communication: We may use your contact information to send you updates, notifications, and promotional materials, if you have opted in to receive them. This includes information about new features, updates, and special offers.

Sharing Your Information

With Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as cloud storage providers and translation services. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
With Business Partners: We may share information with business partners to help them offer relevant services and promotions within our app. For example, a local restaurant may use our platform to promote a special event.
For Legal Reasons: We may disclose your information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of our users and the public. This includes responding to lawful requests from government authorities and law enforcement agencies.
Public Content: Any content you post in public chat rooms or on your profile may be visible to other users and can be shared by them. Please be mindful of the information you choose to share publicly.

Your Rights

Access: You have the right to request access to the personal information we hold about you. This includes information on how your data is being used and shared.
Correction: You can request corrections to your personal information if it is inaccurate or incomplete. We will update our records accordingly.
Deletion: You can request the deletion of your personal information, subject to certain legal exceptions. We will delete your data unless we are required to retain it for legal reasons.
Objection: You can object to the processing of your personal information under certain circumstances. This may include cases where we rely on our legitimate interests to process your data.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format. This allows you to transfer your data to another service provider.

Data Security

Encryption: We use encryption to protect your data both in transit and at rest. This ensures that your information is secure when being transmitted over the internet and when stored on our servers.
Access Controls: We restrict access to your personal information to authorized personnel only. This includes implementing role-based access controls and conducting regular security audits.
Regular Security Audits: We regularly review our security practices and update our systems to protect against new and emerging threats. This includes conducting vulnerability assessments and penetration testing.

Children's Privacy

AI Chats24H is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we learn that we have collected such information, we will take steps to delete it promptly. If you believe that we might have any information from or about a child under 18, please contact us at support@chats24h.com.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our app and updating the "Last Updated" date. Your continued use of the app after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us support@chats24h.com. We are committed to addressing your concerns and providing you with the information you need. By using AI Chats24H, you agree to the terms of this privacy policy. Thank you for trusting us with your personal information.